At Vanitha Collections, we aim to ensure your satisfaction with every purchase. However, if you encounter an issue, our return policy outlines the terms and conditions for initiating a return or exchange.

1. Return & Exchange Window

• Returns and exchanges are accepted within 7 days of the delivery date. 
• All return requests must be initiated within this timeframe.

2. Eligible Reasons for Return/Exchange

• We accept returns or exchanges under the following circumstances:

(i) Damaged Items

• If your item arrives damaged during shipping, contact us immediately. 

Submit the following for verification: 

• An unedited video of the package being opened, showing the damage.
• Clear photographs of the damaged item. 
• Without this evidence, we cannot process the return or exchange.

(ii) Incorrect Item

• If you receive the wrong item, we’ll arrange for its return and send you the correct product at no extra cost. 
• Contact us promptly to initiate this process.

3. Non-Returnable/Exchangeable Items

• The following items cannot be returned or exchanged:
  
  
  • Items that have been worn, washed, or altered.
  • Items missing original tags or packaging.
  • Items purchased during a sale or clearance event (unless damaged or sent in error).

4. Return Process

• Initiate a return by contacting us via our Contact Page within 7 days of delivery. 
• Include your order number and the reason for return/exchange.

5. Approval Process

• Our team will review your request and respond within 2 business days.

6. Return Shipping

• If approved, we’ll provide a return shipping label.

7. Shipping costs are:

• Covered by us for damaged or incorrect items.
• Borne by the customer for other valid returns.

8. Shipment of Return

• Securely pack the product in its original packaging and ship it using the provided label.

9. Inspection

• Upon receiving the item, we will inspect it to ensure it meets the return criteria.